Paystack restricted your WiFi business payouts? What to do next

Selling internet access to the public is a regulated service in Nigeria, overseen by the Nigerian Communications Commission (NCC). Payment companies review the businesses that use them, and they can ask a business in a regulated industry to show its licence.

A review like this can come weeks after you start selling, which is why it often arrives when money is already sitting in your account.

1. Reply through the official channel: the email thread or your dashboard. Do not ignore it.
2. Ask them to release the payout for sales that were already completed, since those customers have received their WiFi.
3. Ask exactly which documents would lift the restriction, and by when.
4. Keep a record of every message.

Only your payment company can release that money. Nobody else can reach it for you, so keep pushing through their official support.

The licence question does not go away by changing payment company. Speak to the NCC or a lawyer about which licence fits the size of your business, what it costs and how long it takes. Then decide whether to apply now or once you have grown.

While you sort that out, your customers still need WiFi and you still need to be paid. HotspotManager takes over the selling and the payments.

• Guests pay through our payment partner on your own WiFi website or Telegram bot, not through your own payment account.
• The money lands in your balance and you withdraw it to your bank.
• To verify, you need your NIN and a proof of address.
• You can keep the Telegram bot your customers already use.
• Codes are delivered automatically the moment a guest pays.

To be clear, HotspotManager does not give you an NCC licence, and it does not replace one. It handles the selling and the payments.